Health Plans Are Rebuilding Their Tech Stack Around Distribution, Not Homegrown Solutions

A digital network illustration showing interconnected user icons over a dark blue background with data, code, and geometric patterns, representing technology, communication, or health insurance agency networks.

For years, health plans have relied on systems to manage distribution that were never designed for it. Sometimes those systems were off-the-shelf CRMs. More often, they were homegrown combinations of spreadsheets, legacy tools, and heavily customized software stitched together over time. These systems became the center of the tech stack not because they were the […]

Inside Abacus — Why We Built It and What It Changes for Health Plans

Dark blue square image with a geometric logo, “e123” text, and bold white text reading: INSURING GROWTH PODCAST—exploring agency insights and health insurance trends.

Insuring Growth explores the biggest challenges and opportunities facing health insurance leaders, focusing on what executives need to know now. In our latest episode of Insuring Growth, I sat down with Kyle Mitchell, our VP of Product, to talk about one thing at the center of every plan’s growth challenges: distribution. For years, plans have invested […]

Dr. Makayla Lavender Explains How 2026 Policy Changes Will Redefine Open Enrollment

A young man in a shirt and tie explains health insurance options on a laptop to an older man and woman sitting at a table, both holding papers and listening attentively. A plant and staircase are visible in the background.

Insuring Growth explores the biggest challenges and opportunities facing health insurance leaders, focusing on what executives need to know now. As 2026 approaches, policy shifts are set to transform the ACA marketplace and Medicaid, creating ripple effects across the health insurance ecosystem. In Episode #3 of Insuring Growth, host and e123 President, Brendan McLoughlin, talks with […]

Meet Abacus: The Growth Engine for Health Plan Sales Distribution

A promotional graphic for Abacus by e123 featuring the tagline Agents. Brokers. Commissions., a software dashboard screenshot, and seamless agency management for health insurance sales distribution.

Health plans have spent decades optimizing for operations and not growth. Disconnected systems, manual commission processes, and inconsistent reporting have left Sales, Operations, and Finance teams working in silos, while agents and brokers are disengaged and frustrated. While the industry has perfected claims, billing, and compliance systems, when it comes to managing agents, brokers, and […]

e123 Launches Abacus — The Growth Engine for Health Plan Sales Distribution

Abacus logo with the text Agents. Brokers. Commissions. and A single solution for health insurance agencies to manage all their sales distribution needs. Includes a screenshot of a commissions platform and the e123 logo.

e123, the leading health insurance distribution management platform, announces the launch of Abacus — a next-generation commissions and sales distribution solution built to help health plans accelerate performance, eliminate front-office friction, and gain complete visibility across their agent broker networks. Designed specifically for the health insurance market, Abacus unifies agents, brokers, and commissions in one […]

How 2026 Will Reshape Open Enrollment for Agents

A hand writes in black marker behind a large circular stamp graphic that reads OPEN ENROLLMENT in bold letters, with the phrase repeated along the outer circle. Perfect for health insurance agencies. The background is white.

For more than a decade, brokers and agents have adapted to steady changes in the Affordable Care Act (ACA) marketplace. Deadlines shifted, subsidy structures evolved, and new compliance requirements arrived in waves. But January 2026 represents something different — not just incremental adjustments, but a structural shift in how agents will experience open enrollment. This […]

Strategic Revenue Management: The 6-Step Plan to Market Leadership

A person points to a glowing 2026 on a rising bar and line graph, representing growth from 2023 to 2027—symbolizing future business or financial success for an agency or health insurance carrier.

In the final post of this series, e123 President Brendan McLoughlin recaps the detailed 6-step guide on how you can implement the Strategic Revenue Management (SRM) framework within your organization. Over the past few months, the Strategic Revenue Management (SRM) blog series has walked you through the process of how to use data to focus your […]

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