Regional Plan — Medicare Advantage Growth

A regional plan struggled to hit aggressive Medicare Advantage enrollment targets, with fragmented agent workflows, low visibility into performance during the annual enrollment period (AEP), and inconsistent commission structures slowing growth.

They partnered with e123 to implement Abacus to unify agent workflows, automate commissions, and provide real-time performance insights, enabling the plan to identify high-impact opportunities and pivot quickly during AEP. The plan ended up exceeding AEP enrollment goals by 150% of forecast, driven by improved agent productivity, better targeting, and faster decision-making. Moreover, this success established a repeatable growth model for future enrollment periods.